Shipping policy

SHIPPING POLICY

All items from A Native Touch Co. are handmade. Processing time may vary depending on order volume and product availability. Processing time does not include shipping time. Estimated delivery dates provided by the carrier are not guaranteed.

Orders are shipped via USPS or other selected carriers. Once an order has been handed over to the carrier, delivery timelines and handling are the responsibility of the carrier.

Once a package is marked “Delivered” by the carrier, it is considered successfully delivered and responsibility for the package transfers to the recipient. We are not responsible for packages that are lost, stolen, or misplaced after delivery, including packages marked as delivered but not received.

Customers are responsible for ensuring the shipping address entered at checkout is accurate. Orders shipped to an incorrect address provided by the customer are not eligible for refund or replacement.

If a delivery issue occurs, we may submit a carrier investigation on the customer’s behalf. Refunds or replacements are not guaranteed and will only be considered if the carrier officially confirms a loss or misdelivery.

By placing an order with A Native Touch Co., customers acknowledge and agree to this Shipping Policy.