Refund policy

ALL SALES ARE FINAL

Due to the nature of our products, all candle and wax product sales are final. Once a candle has been shipped, we are unable to offer refunds, exchanges, or replacements. Candles are consumable items, and once burned or used, they cannot be returned.

DAMAGES DURING TRANSIT

If an order arrives damaged in transit, customers must contact us within 48 hours of delivery and provide clear photos of the damaged item and packaging. Claims submitted after this timeframe may not be eligible for review. If damage is confirmed, we will work with the carrier to resolve the issue.

SHIPPING & DELIVERY RESPONSIBILITY

Orders are shipped using USPS or other selected carriers. Once a package is marked “Delivered” by the carrier, it is considered successfully delivered, and responsibility for the package transfers to the recipient. We are not responsible for lost, stolen, or misplaced packages after delivery, including packages marked as delivered but not received.

INCORRECT ADDRESS

Customers are responsible for ensuring the shipping address entered at checkout is accurate. Orders shipped to an incorrect address provided by the customer are not eligible for refund or replacement.

CARRIER ISSUES

If a delivery issue occurs, we may submit a carrier investigation on the customer’s behalf. Refunds or replacements are not guaranteed and will only be considered if the carrier officially confirms a loss or misdelivery.

By placing an order with A Native Touch Co., customers acknowledge and agree to these policies.